Draft · pending legal reviewDraft dated 2026-10-21. Written from the current product rules and must be reviewed by legal counsel before launch; the effective date follows legal sign-off.

LAIKCC · Legal

Refund Policy

Draft date 2026-10-21

Refunds are reviewed and decided by our team, not paid instantly. After you apply you get a request number and can follow progress under Orders · Refunds. The final terms are subject to legal sign-off.

Orders that were not activated, or that we failed to activate, are refunded in full; for an active period with a service fault, the refund is prorated by unused days; online payments are always refunded to the original payment method.

1. When you can get a refund

There are three cases: ① a paid order or slot that has not been activated, or an order we could not activate — refunded in full; ② a renewal that is paid but not yet in effect — refunded in full (the service goes back to its original service end); ③ a service fault: when the service status shows a fault, you can apply for a service-fault refund for the current period. A duplicate charge can also be refunded for the duplicated payment.

An active period in which the service is working normally is not refunded.

2. Service-fault refunds

Service-fault refund = amount paid for the period × unused days ÷ days in the period. Unused days are the service end date of the period minus the application date; days in the period are the service end date minus the period start date; both are counted in Hong Kong calendar days and the amount is rounded to a whole Hong Kong dollar.

Once you apply, the service stops at once and devices are unbound; if the application is declined, operations help restore it and bind the device again. Later periods that are paid but not yet in effect are refunded together with the same application. If the prorated amount is 0 and there are no later paid periods, you cannot apply.

If the service end is reached while the application is pending, the service still ends at the service end; the final result is as decided by finance.

3. Refund to the original payment method

Refunds for online payments are always returned to the original payment method, never switched to offline transfer. After the channel accepts it, funds usually arrive within 3–10 working days, as per the channel.

When a refund is executed we issue a credit note, and the related slot ends and returns to stock.

4. Channel fees and processing time

For the refunds above that you apply for, the channel fee is borne by you and deducted from the refund: amount received = refundable amount − channel fee. The application page shows an “estimated refund”, which is subject to finance’s final decision. Whether the fee is deducted from refunds we start ourselves after finding a problem (for example a duplicate charge) is subject to the final position of legal and finance.

We generally process a refund request within 2–3 working days (our own handling time; channel arrival time is separate). A refund is executed only after approval by a staff member other than the one who started it.

5. How to apply

Apply from the order page or email your order number to support@laik.cc.

6. Tax

Hong Kong levies no VAT, GST or sales tax; documents carry no tax line and a Mainland China VAT invoice cannot be issued.

LAIKCC is an independent configuration and service provider, not affiliated with, endorsed by or sponsored by any third-party provider. Model series names are used only to describe the service. If the Chinese and English versions differ, the Chinese version prevails.